Refund policy

ASIMOR – Return & Refund Policy

Effective Date: [Insert Date]

At ASIMOR, we strive to provide high-quality Herbal, Ayurvedic, Natural and Wellness Products to our customers. Customer satisfaction and product safety are very important to us.

1. Return Policy

Since our products are primarily Herbal, Ayurvedic, Food, Wellness and Consumable Products, returns are accepted only under specific circumstances.

A return or refund request must be raised within 48 hours of receiving the product.

Returns may be accepted in the following situations:

  • You received the wrong product.

  • The product was received damaged or leaking.

  • The product seal was broken or tampered with at the time of delivery.

  • The product was seriously damaged during transportation.

2. Opened or Used Products

For hygiene, safety and quality reasons, opened, used or unsealed Herbal/Consumable Products cannot normally be returned.

This includes, but is not limited to:

  • Moringa Powder

  • Karela Powder

  • Turmeric Powder

  • Neem Powder

  • Ashwagandha Powder

  • Amla Powder

  • Jamun Powder

  • Methi Powder

  • Other Herbal Powders

  • Herbal Capsules

  • Other Consumable/Wellness Products

If you believe there is a manufacturing defect or you have received a damaged or incorrect product, please contact us immediately.

3. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order Number

  • Product Name

  • Description of the issue

  • Clear photographs of the product and packaging

  • Unboxing video, if available

Our team will review the request and, after verification, may offer a replacement or refund, as applicable.

4. Refund Policy

If your return/refund request is approved after verification, the refund will be processed to the original payment method used for the order.

Refund processing generally takes 5–10 business days after approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

5. Replacement

For eligible cases involving a damaged or incorrect product, ASIMOR may provide a replacement, subject to product availability.

If a replacement is not available, an eligible refund may be issued.

6. Non-Returnable Products

Returns or refunds will generally not be accepted in the following situations:

  • The product has been opened or used because the customer simply changed their mind.

  • The customer does not like the taste, colour or natural smell of the product.

  • The product has been partially consumed.

  • The product was damaged due to improper storage after delivery.

  • The customer provided an incorrect or incomplete delivery address.

  • An opened or unsealed consumable product is returned without an eligible reason.

  • Sale or clearance products, where specifically stated on the product listing.

7. Wrong Address / Undelivered Orders

If an order is returned to us because the customer provided an incorrect or incomplete address, additional shipping charges may apply for reshipping the order.

If an order is refused by the customer or returned after unsuccessful delivery attempts, any applicable refund may be processed after deduction of applicable shipping/handling charges.

8. Order Cancellation

Cancellation requests may be accepted before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible and will depend on the shipping status and courier process.

9. How to Request a Return or Refund

To request a return or refund, please contact us at:

Email: aseernutriscience@gmail.com

Please use the following subject line:

Return/Refund Request – Order #[Order Number]

Please include:

  • Customer Name

  • Order Number

  • Product Name

  • Purchase Date

  • Description of the issue

  • Product and packaging photographs

  • Unboxing video, if available

Our customer support team will review your request and provide further instructions.

10. Important Disclaimer

ASIMOR Herbal and Wellness Products are intended for general dietary and wellness purposes. They are not intended to diagnose, treat, cure or prevent any disease and should not be considered a substitute for professional medical advice.

If you have a medical condition, are taking medication, are pregnant or have specific dietary requirements, please consult a qualified healthcare professional before using the product.

Contact Us

ASIMOR Nutriscience
Email: aseernutriscience@gmail.com
Website: www.asimors.com

Return Address:
[Insert Your Return/Warehouse Address Here]